While I was so excited with the prospect of having my account with Zerodha, but now I am a
tad dissappointed with both Zerodha and the courier services they are using...
1. I have called Zerodha office multiple times since 4th of January as this was the date I was told I should receive the courier with account opening forms. This is over and above 3-4 emails which I have already sent. I have been able to speak to Bharath couple of times who informed me the courier has reached gurgaon but has not been delivered to me yet. I requested him to provide me with a phone number of professional couriers for Gurgaon and he promised that he will call me back...but no call back. Had I received this contact number yesterday, I would have picked up the form personally from their office .... In any case, this is the reason I am dissappointed with their courier service .... a courier not delievered even after 7 days ..!!!!
2. In any case, I called Zerodha office yesterday morning and spoke to someone and explained my situation. I requested the person to email me the soft copy of the form instead so that I can atleast start completing the process without waiting for courier .....he promised he will email me the form immediately in next 5 minutes. I never recieved the email either....
Then I called later in the afternoon again and spoke to Mr Bharath again, explained him the courier situation as well as again requested him to email me the forms... he promised me he will in the next 5 minutes but again no email....
Not sure if this is what every out of station customer has to go through with Zerodha during the account opening process ..or is it just me having a hard time with them... :lol:
But if Zerodha aspires to be the number one online brokers in India with office only in a couple of cities, they will have to be innovative and overcome this logistical issues soon....
Anyways ...the wait continues for either the courier or the email.....
Cheers
SH