Hi all,
I am writing this post under a lot of emotions of frustration, disgust, anger etc.
I was always a big supporter and promoter of symphony from the day i subscribed till date. I agree that they provide a good service and are among the top in their respective field, they also had a few glitches here and there which i always ignored because small random glitches here and there are inevitable.
But, I faced a glitch today for the whole day. I am not able to trade today at all because of some unknown reasons and as people of their senior management visit this thread and also public can see this thread, I would like to put forward some concerns.
1) A 5min downtime is acceptable, but a whole day down is a disaster. This is the first day in my trading career that i have not traded.
2) Only 3 people faced the dowtime today and for the rest it worked fine, so it was definitely something which could have been avoided.
3) I would seriously like to know the reasons for the downtime. I suffered an opportunity loss of 5 times your annual subscription. And i am not a big trader yet. How would you justify it.
4) If this is the way its going to be, then i guess professional traders might have to think twice before taking your services.
5) What remedial measures are you going to take after today's fiasco, so that it never happens again.
6) Why dont you keep 2-3 systems extra so that if some particular person if facing a issue, u should transfer him to that machine.
7) I should not reiterate as you should already know that in this business few minutes are also very crucial. How can you shut services for an entire day, isnt it against your ethics.
8) If subscription cost is an issue, you always have the option to increase them, but to provide excellent services is your duty and liability.
I demand answers from the symphony people on this. I know i might have sounded harsh but you can relate to me if you were in my place.
Thanks,
MT