What you mentions seems like even after paying there seems to be lack of service. Probably you can all post in the Zerodha thread, and demand some accountability.
http://www.traderji.com/brokers-trading-platforms/89121-zerodha-part-3-a-1327.html
Thanks
Raj
http://www.traderji.com/brokers-trading-platforms/89121-zerodha-part-3-a-1327.html
Thanks
Raj
And frankly, posting at public forums won't get any action/attention. They're brand conscious and not dumb. They'll fix.