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I was short on CRUDEOILM AUG FUT, (not SEP), and was trying to buy CRUDEOILM SEP FUT. The cash available and the the margin required can be seen in the picture above.
Actually when the funds were required, I transferred 6.5 K from the bank and then all this happened. The screenshots were taken after the transfer.
I hadn't revealed this fact earlier.:
After calling your customer care about the margin issue, he disconnected the phone w/o answering my queries as to why you did not execute orders even with sufficient margin. Then I emailed your support. The same email which had earlier responded to my emails. Surprisingly, my mails bounced this time. See screen shot of email below:
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Fortunately the call with your support when they disconnected the call has been recorded. And I made three calls on 02/08/18, at the end of which he disconnected. Would you expect me to me to call you again, after this kind of treatment? On Friday night 03/08, the market was about to close, I was frustrated with the previous day's experience and anxious that it was a weekend and the crude prices could reverse, and it happened.