I incurred losses today due to technical server connection problem between Zerodha servers and NSE.
After getting notification of this issue on the Kite platform i cancelled my SELL BO (bracket order) because i didnt want to take any chance. Order shows cancelled on the Orders page and i was about the end my trading day.
To my surprise, after few minutes the order when through, and worst the BUY and SL order showed as Rejected under executed order.
So i was stuck with a BO position which i cannot edit nor exit (BO can only be exited via Orders and no open orders were showing on the Orders page).
Calling the support desk i was informed as its a technical issue ("leased server connection lost" is what i was told be Dilip from Support Desk) there is not much what can be done now and Zerodha will not be liable.
Options given to me were to place a counter order or wait till it gets squared off which was to happen earlier at 3pm and not 3:20pm due to the known issue.
Unfortunately it didnt, and my order only got squared off only at 3:14pm after me incurring further losses. Further, as my BO(Buy and SL) had got rejected my SL didnt trigger.
Now i close the day with a loss.
Any advise on what should i do. I feel cheated that i have to incur these losses.
Is there any way i can claim for these losses from Zerodha. Support has asked me to raise a ticker but the chap i spoke with was blunt in saying that technical risk is customers risk and Zerodha will not be liable.
Who do i escalate this to? Please advise.
After getting notification of this issue on the Kite platform i cancelled my SELL BO (bracket order) because i didnt want to take any chance. Order shows cancelled on the Orders page and i was about the end my trading day.
To my surprise, after few minutes the order when through, and worst the BUY and SL order showed as Rejected under executed order.
So i was stuck with a BO position which i cannot edit nor exit (BO can only be exited via Orders and no open orders were showing on the Orders page).
Calling the support desk i was informed as its a technical issue ("leased server connection lost" is what i was told be Dilip from Support Desk) there is not much what can be done now and Zerodha will not be liable.
Options given to me were to place a counter order or wait till it gets squared off which was to happen earlier at 3pm and not 3:20pm due to the known issue.
Unfortunately it didnt, and my order only got squared off only at 3:14pm after me incurring further losses. Further, as my BO(Buy and SL) had got rejected my SL didnt trigger.
Now i close the day with a loss.
Any advise on what should i do. I feel cheated that i have to incur these losses.
Is there any way i can claim for these losses from Zerodha. Support has asked me to raise a ticker but the chap i spoke with was blunt in saying that technical risk is customers risk and Zerodha will not be liable.
Who do i escalate this to? Please advise.