Hi fellow traders,
After spending several hours and chat sessions with RTDSData.com support - I've finally decided to post this thread in public to alert everyone. This is a terrible company providing low quality software and feed. Support team has no idea how to resolve the issue and has good practice in wasting your hours on Teamviewer.
I bought an yearly subscription without taking a trial (foolish me, I know), paid them Rs. 5000/- which they refuse to refund - even though they know that their software isn't working on any of my PC (tried on 3 different PCs).
Everytime I ask them for a refund, they refuse by saying that they need to access my PC with TeamViewer before they refund the amount - and they spent 6 remote sessions on my PC wasting my whole day. Their support executives reply chat messages with 5 minutes delay - which BTW might have been faster than their feed if they had one working.
So, learn from my example and stay away.
ps. If anyone can recommend me a data feed for MCX with continuous contract - it'll be highly appreciated. Thanks
After spending several hours and chat sessions with RTDSData.com support - I've finally decided to post this thread in public to alert everyone. This is a terrible company providing low quality software and feed. Support team has no idea how to resolve the issue and has good practice in wasting your hours on Teamviewer.
I bought an yearly subscription without taking a trial (foolish me, I know), paid them Rs. 5000/- which they refuse to refund - even though they know that their software isn't working on any of my PC (tried on 3 different PCs).
Everytime I ask them for a refund, they refuse by saying that they need to access my PC with TeamViewer before they refund the amount - and they spent 6 remote sessions on my PC wasting my whole day. Their support executives reply chat messages with 5 minutes delay - which BTW might have been faster than their feed if they had one working.
So, learn from my example and stay away.
ps. If anyone can recommend me a data feed for MCX with continuous contract - it'll be highly appreciated. Thanks