Hey Guys,
This thread is to discuss issues you faced with NOW software, and recommendations if it is worth switching to NOW.
To give some history:
So, on Thursday 29th October 2017 there was an issue with Zerodha with their OMS and as a result lot of CO and BO orders weren't getting executed, lot of people faced loses due to it, as they weren't able to close their positions. (Thankfully i closed my postion beforehand, but later noticed CO and BO weren't working while i tried placing new orders)
To be on a safe side, i moved to NOW - Used it only 1 day (very small quantity testing), but to my surprise and horror, faced issues right on DAY1 !!
No point in repeating what i already posted, but you can find complete details with screenshots here: https://tradingqna.com/t/issues-with-now-software/24225
(Later i got an SMS from Zerodha: "Due to issues with NOW software you might face difficult executing your orders, NSE is working towards it")
In short (those who wish to avoid reading tradingqna):
(I was on latest version of NOW 1.13.3.5)
My question to long-time NOW users, do you face any such issues regularly? My purpose of moving to NOW was to escape the issues with broker local software, and safer trading since i directly connect to exchange, but seems that is not the case !!
I really need your feedback, if NOW has such issues as well, i better move to kite, which looks more user-friendly
This thread is to discuss issues you faced with NOW software, and recommendations if it is worth switching to NOW.
To give some history:
So, on Thursday 29th October 2017 there was an issue with Zerodha with their OMS and as a result lot of CO and BO orders weren't getting executed, lot of people faced loses due to it, as they weren't able to close their positions. (Thankfully i closed my postion beforehand, but later noticed CO and BO weren't working while i tried placing new orders)
To be on a safe side, i moved to NOW - Used it only 1 day (very small quantity testing), but to my surprise and horror, faced issues right on DAY1 !!
No point in repeating what i already posted, but you can find complete details with screenshots here: https://tradingqna.com/t/issues-with-now-software/24225
(Later i got an SMS from Zerodha: "Due to issues with NOW software you might face difficult executing your orders, NSE is working towards it")
In short (those who wish to avoid reading tradingqna):
- I placed MIS SL-M order, and there was no way to manually trail the stop-loss (as the order didn't appear on order window)
- NOW doesn't seem to support CO orders (In the order-type drop down menu, i can see only Limit, Market, SL, and SL-M are there). I know SL-M is similar to cover-order, so is that all?
- My stoploss didn't get trigger
- When i re-logged in to NOW, the "Net Positions" box was empty, it wasn't showing my SL-M orders. (NOW web version was showing it, but didn't find a way to square-off from net positions, unlike Desktop version)
- When i called NOW NSE helpline, the lady asked for last 6 digits of my order number and said, the stoploss got executed and told me to refresh and re-login, which was not the case, and finally noticed i got delivery of those shares.
(I was on latest version of NOW 1.13.3.5)
My question to long-time NOW users, do you face any such issues regularly? My purpose of moving to NOW was to escape the issues with broker local software, and safer trading since i directly connect to exchange, but seems that is not the case !!
I really need your feedback, if NOW has such issues as well, i better move to kite, which looks more user-friendly
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